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Privacy Policy

1. General Information about the Application Application Name: SmartSeller Description of Services Offered: SmartSeller collects transaction data directly from Shopify and, combined with fixed expenses and variable costs data provided by users, delivers automated profitability reports (overall and by SKU), inventory management data, behavioral purchase data of new and returning customers (including most purchased SKUs, SKUs bought together, revenue by region, and similar), as well as offering a simplified expense management tool. Target Audience: Ecommerces worldwide using Shopify. 2. Data Collection What Types of Data Are Collected? SmartSeller collects transaction data from the last 12 months and updates it daily with new sales. Information related to fixed expenses and variable costs of ecommerces is provided by users. Ideally, users provide expense data from the last 12 months and update current expenses monthly. Methods of Data Collection: Transaction data is collected via a proprietary API from Shopify. Data such as expenses and variable costs are provided manually by the client within the tool or via a standard SmartSeller .csv file. Sensitive Personal Data: Data Sources: Transaction data is collected via Shopify API and data related to fixed expenses and variable costs is entered manually by the user into the tool or via a standard SmartSeller .csv file. 3. Data Usage Purposes of Using Collected Data: The data provided is used to provide analytical dashboards with real user data related to inventory intelligence, profitability management, expense and cost management, and analysis of purchase trends of new and returning customers. Additionally, with user data, we provide benchmark data for users, comparing them with the rest of the user base. How Data Is Processed and Analyzed: Data is processed on a SaaS platform built on Bubble and hosted on Cloudflare servers. Transaction data is updated daily, and reports are updated in real-time, allowing the user to analyze different dates. Is Data Shared with Third Parties? No, reports are stored on our servers and only the user has access to them. The only exception is the use of compiled data from all clients to provide benchmark reports, allowing users to compare their margins with other ecommerces in the same niche. 4. Storage and Security Where Is Data Stored? Data is stored on cloud servers via Bubble and Cloudflare. User credit card data is processed and registered in a third-party payment tool, Stripe. What Security Measures Are Taken to Protect Data? We have access control where only the administrator can access, modify, or edit the data. We use encryption and other security measures to protect data from unauthorized access. 5. Data Retention and Deletion How Long Is Data Retained? Data is retained indefinitely to improve the data provided and the algorithm over time. Policies and Procedures for Data Deletion: The user can request data deletion by email to hello@smartseller.tech, and each case will be analyzed individually by the responsible party. 6. User Rights How Can Users Access, Correct, or Delete Their Data? Data related to the Shopify store, fixed expenses, variable costs, and user data such as password, name, acquired plan, and similar can be accessed and edited directly within the platform with administrator login and password. How Can Users Exercise Other Rights Under LGPD and GDPR? Users can exercise their rights to portability, anonymization, restriction of processing, objection, and other rights provided by LGPD and GDPR by requesting via email to hello@smartseller.tech. We will respond to all requests within the legal deadlines. 7. Data Sharing and International Transfers Is Data Transferred Outside the User’s Country of Origin? Data is not transferred outside the country; it remains on our servers. However, the company owning SmartSeller is Brazilian, registered under CNPJ 35.194.330/0001-40. 8. Cookies and Similar Technologies Use of Cookies and Other Tracking Technologies: We do not use cookies or tracking technologies. 9. Contact Contact Information for Privacy and Data Protection Questions: 10. Changes to the Privacy Policy Procedures for Notifying Users About Changes to the Privacy Policy: All changes to the Privacy Policy are notified via email and also via a pop-up within the tool so that users have easy access to the information. 11. Legal Compliance What Data Protection Laws Are Followed? 12. Additional Information Other Relevant Information for Privacy and Data Protection: No additional information at this time. 13. Third-Party Policies Shopify: We use Shopify’s API to collect transaction data. For more information about Shopify’s privacy practices, refer to Shopify’s Privacy Policy. Stripe: Credit card data is processed by Stripe. For more information about Stripe’s privacy practices, refer to Stripe’s Privacy Policy. Cloudflare: Data is hosted on Cloudflare servers. For more information about Cloudflare’s privacy practices, refer to Cloudflare’s Privacy Policy. Bubble: We use Bubble’s platform to build our SaaS. For more information about Bubble’s privacy practices, refer to Bubble’s Privacy Policy.

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ecommerce kpis 2024

21 KPIs Ecommerce Managers Must Track Today (2024 revised)

Dear ecommerce manager, if you find yourself limited to monitoring only a few daily indicators such as ROAS, average order value (AOV), CPC, and conversion rate, know that you’re missing out on a significant amount of valuable information, which can negatively impact the performance and profitability of your business in the short, medium, and long term. In today’s highly competitive market, every click, conversion, and interaction are key pieces that primarily reveal consumer behavior, their preferences for your products, and their purchasing trends. As an ecommerce manager, your main goal is to ensure an effective connection between your customer’s specific demand to your products. That’s “market product fit”! If you’re new here, we’ve published an even more in-depth and detailed article on Ecommerce Analytics with our methodology 100% translated to KPIs and metrics that are easy to interpret. I suggest that after this reading, you delve deeper into the subject in our article. For digital entrepreneurs, understanding the driving factors of success goes beyond a simple competitive advantage, it’s a vital necessity for business survival. Therefore, delving deeply into the right KPIs is essential to optimize all aspects of your online store and lead it to success consistently and predictably. And saving a lot of your time to other daily tasks. In this article, we will explore the 21 essential Key Performance Indicators (KPIs) that every ecommerce manager should monitor today. We’ll uncover the meaning behind these metrics, discuss how to interpret them correctly, and, most importantly, explore how to apply them to boost the growth of your ecommerce business. What’s The Meaning Of Metrics And Kpis For Ecommerce Managers? Have you ever wondered what the true foundations of success in ecommerce are? Imagine having at your fingertips a detailed map that reveals the secrets of sustainable growth for an online store, with all the shortcuts, dangers, and alerts highlighted. That’s exactly what metrics and KPIs are for: to guide you along the path toward success. Get ready to unravel the mysteries behind the 21 most important metrics that shape the destiny of any online businesses today. If you’re ready to reach new heights of success, this journey is for you. How Do You Analyze An Ecommerce Business? As mentioned in our latest content, an ecommerce, like any other venture, is influenced by a series of variables. To start an effective analysis process, it’s crucial to divide the KPIs into different “pillars” or groups, as we always emphasize. We usually divide ecommerce performance KPIs into four main groups (or pillars): Financial KPIs for Ecommerce To define our financial KPIs for an ecommerce, it’s crucial to first determine what we need them to tell us, what information we require. From there, we can begin collecting the data. Among the financial KPIs that we consider essential for any ecommerce manager, we highlight: The Impact of Financial KPIs On Your Ecommerce Financial KPIs should demonstrate your ecommerce’s ability to meet its financial obligations and generate satisfactory returns for the owners. Additionally, the longer the time frame of past data analysis, the more clearly future steps can be predicted. How often to analyze financial KPIs for ecommerce? Ideally, financial KPIs should be analyzed once to twice a month for results closing and planning the next month. Inventory KPIs for ecommerces Inventory KPIs are often tracked by the financial sector of companies, but it’s helpful to analyze them separately from financial KPIs. This allows for a deeper analysis, combining financial interest in higher returns and efficiency with marketing intelligence focused on real demand and consumption trends. Among the inventory KPIs for ecommerce, we highlight: The Impact of Inventory KPIs On Your Ecommerce The inventory KPIs aim to demonstrate the demand for your products, as well as provide a strategic view of resource management in purchasing goods. They help identify which products deserve more attention and efforts to maximize operational efficiency. How often to analyze inventory KPIs for ecommerce? Except for daily or weekly inventory turnover control, the remaining KPIs should be analyzed monthly and quarterly to identify trends and make strategic decisions. Customer Cohorts KPIs For Ecommerces One of the most  popular marketing strategies is to create your “persona” or ideal customer profile. For businesses in the launching phase, this makes sense, but if your ecommerce has been in the market for at least a year, you already know who your ICP is. It’s in your data. Among the KPIs we analyze to understand the ecommerce target audience are: The Impact of Customer Cohort KPIs On Your Ecommerce The KPIs for customer cohort analysis provide you essential information to understand who your ideal customers are, where they are located, and what they prefer to buy. This allows for adjustments to marketing and sales strategies to meet the needs and preferences of customers, thereby maximizing the success of your business. How Often To Analyze Customer Cohorts Kpis These data can be analyzed once or twice a year, especially during strategic planning, as they directly influence the ecommerce’s offerings, marketing, and sales strategies. Sales and Marketing Channels KPIs For Ecommerce If you’re an experienced ecommerce manager, you probably already have a customized KPI dashboard to track sales and marketing channels. However, it’s always useful to review and adjust these indicators as needed. The Impact of Marketing and Sales Channels KPIs On Your Ecommerce Your main goal as an ecommerce manager is to grow your business efficiently, meaning, maximizing returns on your investments and reducing unnecessary expenses and costs. As we know, marketing and sales are one of the main profitability drains for ecommerces, so these KPIs are of great importance. These indicators help you optimize marketing and sales strategies to achieve better results. How Often To Analyze Marketing And Sales Channels Kpis Ideally, this data should be analyzed on a weekly and monthly basis to identify trends and make quick decisions in case adjustments are needed in marketing and sales strategies. Final Takeaway On Metrics And KPIs For ECommerces In 2024 And Beyond In today’s dynamic

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